5 Digitization Examples in Hospitality Industry
The Food and Restaurant industry is seeing significant digital transformation – Digital menus, kiosks, tablets on tables, digital tabletops and digital kitchens. Crucial success has been achieved in customization, food delivery, and payment options. Today, in India, Zomato, Swiggy, and FoodPanda are a few names that have made services like online table reservations, social media reviews, and mobile payment options things of the past.
Technology is changing the way people eat out and dine. Prompt and efficient systems that work are in place ‘delighting the customer’ all the way. In many other parts of the world, tablets are replacing the paper menu cards, enabling customers to browse through the menu, check the cuisine in detail, avail any discounts/coupons available and pay your order with flexible payment options. This all can be done from your tablet at your restaurant table. Also, if you had a very sumptuous meal at the restaurant, you could immediately write a few lines of good from the same tablet. Does this sound crazy?
So let’s take a look at what’s already happening in some parts of the world.