One of the mid size Retail firms lead to large volume of manual work, lack of controls and pro-longed SLAs. This led to cumbersome service process which impacted customers’ and employees’ experience.

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Our Solution

Our RPA Team Partnered with client and provided workflow-based solutions to cater the contact center users

This is fully automated and configurable solution – more flexibility to LOB to configure rules for Fraud alerting module

Increased security against rising social engineering and fraud attempts through an automated customer authentication process combined with dynamic alerts and cross channel contact history

Identifying x-sell and up-sell through unsupervised learning algorithms

  • 7%

    reduction in Average handle time (AHT) seen during phase 1 implementation.

  • 9+

    Service Requests are entertained through this application

  • $430K

    Expected increase in revenue for first year through integration with RTO (Upsell & Cross Sell)